Effective Date: April 7th, 2025
Schedule Hero AI (“ScheduleHero,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website, platform, or services (collectively, the “Service”).
If you do not agree to this policy, please do not use ScheduleHero.
1. Who We Are
ScheduleHero.AI is a U.S.-based technology company headquartered in the State of Wyoming. We provide AI-powered voice assistants for appointment-based businesses.
If you have any questions, contact us at:
2. Information We Collect
We may collect the following types of information from users of our platform:
• Name, email address, phone number
• Business name and industry
• Lead form submissions
• Calendar and appointment information
• Call recordings and transcripts
• Device/browser information, IP address
• Payment and billing data (via Stripe or other processors)
3. How We Use Your Information
We use your information to:
• Deliver and improve our AI call handling and scheduling services
• Trigger, customize, and manage voice calls and appointment follow-ups
• Connect with third-party tools such as Google Calendar, Square, Calendly, and CRMs
• Send service-related messages, support responses, and product updates
• Comply with legal obligations and protect user accounts
• Train and improve our AI voice models and call handling algorithms
• Analyze call performance data to enhance system accuracy and reliability
• Process voice data to provide automated calling and follow-up services
We do not sell your data to third parties.
4. Use of AI and Voice Technology
By using ScheduleHero, you authorize us to use AI-powered systems to:
• Initiate and receive voice calls on your behalf
• Record and transcribe calls (where enabled or required)
• Analyze lead interaction data to improve system performance
You are responsible for obtaining any necessary consent for call recording and voice-based communication in your region.
5. Cookies and Tracking Technologies
We use cookies, UTM tracking, and advertising pixels (e.g. Meta/Facebook Pixel) to:
• Understand user behavior
• Measure ad campaign performance
• Improve site and product experience
By using our website, you consent to our use of these tools.
6. Data Sharing
We only share your information with:
• Service providers that help operate our business (e.g., Stripe, CRM and calendar platforms)
• Legal authorities if required by law
• Third-party tools you choose to integrate (e.g., Google Calendar, Zapier)
We do not sell your data or share it for unrelated third-party marketing.
We do not use any data obtained (through any API, such as Google Workspace APIs) to develop, improve, or train any generalized AI and/or ML models.
We may share anonymized, aggregated data for business analytics and product improvement. Individual user data is never sold or shared for third-party marketing purposes.
7. Data Storage and Security
We store data on secure U.S.-based servers using industry-standard encryption and access controls. Call recordings and calendar data are only accessed as needed to fulfill service functionality.
8. Your Rights (GDPR/CCPA)
If you are located in the European Union or California, you may request to:
• Access, update, or delete your personal data
• Opt out of marketing communications
• Request restriction or objection to processing
• Receive a copy of your stored data
To make a request, email: [email protected]
9. Data Retention
We retain user data as long as needed to provide the Service, comply with legal obligations, or resolve disputes. You may request data deletion at any time.
10. Children’s Privacy
ScheduleHero is not intended for use by children under 18. We do not knowingly collect data from minors.
11. Updates to This Policy
We may update this Privacy Policy from time to time. If we make changes, we will update the date above and notify users where appropriate. Continued use of ScheduleHero after changes constitutes acceptance.
Section 12: AI Training & Data Processing
Call recordings, transcripts, and interaction data may be used to improve our AI systems and voice models. This helps us enhance call quality, accuracy, and user experience. We do not share this data with third parties or use it to train external AI models.
Section 13: Third-Party Service Integrations
When you connect third-party services (Google Calendar, Zapier, Calendly, Square, etc.), data may be shared with those platforms according to their respective privacy policies. We are not responsible for their data practices, security measures, or service interruptions.
Section 14: Data Breach Notification
In the event of a data breach that may compromise your personal information, we will notify affected users within 72 hours via email and provide details about the breach and steps taken to address it.